Complaints

Complaints are accepted only with the presented invoice and warranty card as the only proof of purchase. Card slips and similar confirmations cannot replace a receipt. Without an account, there are no complaints.

In the event of a product complaint due to defects or hidden defects, send the product to the address of the complaints department and service center: Interijeri Tičinović d.o.o., Glavice 640 A, Sinj 21230, Croatia or contact us at phone number: +385 95 503 2604.

NOTICE ON THE MANNER OF WRITTEN COMPLAINT BY THE CONSUMER

All complaints in accordance with Article 10 of the Consumer Protection Act can be sent by email to info@chip-top.com or by mail to the address of the headquarters.

In order for Interiera Tičinović d.o.o. to respond to a consumer’s written complaint that was not sent by e-mail, consumers are asked to provide accurate information about their first and last name and the address to which the response will be delivered.

The answer to the consumer’s complaint is legally required to be given in writing by Interijera Tičinović d.o.o. within 15 days from the date of receipt of the complaint.

In the event of a possible dispute, Interijeri Tičinović d.o.o. and the consumer will try to resolve the dispute amicably, and if this is not possible, the competent court in the Republic of Croatia will be competent in terms of actual and local jurisdiction, applying Croatian law.

The resolution of disputes is possible before the Court of Honor of the HGK or other centers for conciliation.

Consumer disputes can be resolved through the ODR platform of the European Commission https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR.