Delivery
DELIVERY OF ORDERS
For goods ordered through this web store, we offer our customers the option of delivering the goods to their address by our employees or external partners.
If it happens that the ordered product is not available for download, we will inform you when it will be available and about the delivery date of the product via our employees or external partners.
Delivery to the desired address
Delivery of orders is not charged either in Croatia or outside Croatia, it is free for the entire world. Delivery is possible all over the world, and we deliver shipments through our partner DPD.
For all information related to the status of your package, arranging delivery or information on delivery dates, you can visit the website of our partner DPD.
If you have chosen delivery as an option, we will deliver the products to you mostly within one to three working days of your order or after recording receipt of payment if you pay by offer (it may take a day or two depending on the bank). Exceptions are islands and places that do not support daily delivery, and where delivery is possible according to the delivery schedule and the order of goods from external suppliers. Due to the greater demand for delivery (due to the larger dimensions of the product), the delivery time for white goods products in most cases takes three to seven working days. Delivery is made on working days from Monday to Friday.
When sending the order, we will send you an e-mail with a notification about the shipment and the expected delivery date.
When picking up the product when the delivery is made to the desired address, you are obliged to present a valid identity card to our employee or courier, at his request, and in order for him to be convinced of the identity of the recipient, and to sign the delivery note or delivery note, which will constitute proof of the completed delivery .
With your signature upon collection, you confirm that you have collected the package (or packages) in an undamaged condition. After you have collected the package, the delivery service is not responsible for any complaints, damage or reduction of the contents of the collected package, except with proof that the damage did not occur after delivery.
If you do not pick up the product or refuse to pick up the product without a valid reason, we reserve the right to demand compensation for the costs of handling, transport and other possible costs.
