Right to unilateral termination of the contract

Returns

RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT

You can unilaterally terminate the contract within 14 days without giving a reason.

The period of 14 days begins to run from the day when the product is handed over to the consumer or a third party designated by the consumer, who is not the carrier.

If the consumer orders several pieces of products in one order that should be delivered separately, that is, if it is a question of goods that are delivered in several pieces or in several shipments, the 14-day period begins to run from the day when the consumer or a third party specified by the consumer, and which is not the carrier, handed over the last piece or the last shipment of the product.

If a regular delivery of goods is contracted for a certain period, the 14-day period begins on the day when the first piece or the first shipment of the product is handed over to the consumer or a third person designated by the consumer, who is not the carrier.

If the consumer is not informed about the right to terminate the contract, the right of the consumer to unilaterally terminate the contract ends after 12 months from the expiration of the 14-day period.

If the seller has provided the consumer with a notice of the right to terminate the contract within 12 months, the right to unilaterally terminate the contract ends at the end of the 14-day period from when the consumer received that notice.

 

EXERCISE OF THE RIGHT TO UNILATERAL TERMINATION

In order for the consumer to exercise the right to unilaterally terminate the contract, he must notify the seller in writing of his decision to unilaterally terminate the contract before the expiry of the 14-day period, by an unequivocal statement sent by mail to the address of the headquarters Glavice 640 A, Sinj 21230, Croatia or by electronic mail to the address: info@chip-top.com, in which he will state his first and last name, address, telephone number or e-mail address, and he can also, at his own choice, use the form for unilateral termination of the contract found here.

 

REFUND

If the consumer unilaterally terminates this Agreement, the seller will return the money received from him. We are not obliged to reimburse additional costs resulting from the consumer’s explicit choice of a type of transport that is different from the cheapest type of standard transport offered by the trader.

The refund will be made in the same way the consumer made the payment. In the event that the consumer agrees to another way of returning the paid amount, he will not bear any costs in relation to the return.

 

RETURN OF GOODS

In case of cancellation of the contract, the consumer is obliged to return the product at his own expense within 14 days from the cancellation of the contract, undamaged, in the original packaging, to the branch office of Interijeri Tičinović d.o.o. at the address Glavice 640 A, Sinj 21230, Croatia, in the period from 8:00 a.m. to 4:00 p.m. :00 h, Monday-Friday, with prior notice to e-mail info@chip-top.com.

If the consumer sends the goods by post, he bears the direct costs of returning the goods.

It is considered that the consumer has fulfilled his obligation to return the goods on time if he sends the goods or hands them over to the seller or a person authorized by the seller to receive the goods before the expiry of the deadline.

The consumer is responsible for any decrease in the value of the goods resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.

In order for the consumer to determine the nature, characteristics and functionality of the goods, he can handle the goods and inspect the goods exclusively in the way that is customary when buying goods at the seller’s premises. The goods that the buyer intends to return within 14 days may not be modified, used, or undertaken in particular any actions that may not be undertaken in the physical branch of the seller, as well as those that would reduce the value of the goods.

In the event of a decrease in the value of the product as a result of handling the product, the seller will be charged from the amount of the purchase price received in the proportion of the decrease in the value of the goods according to his own assessment, taking into account the objective criteria of each individual case.

 

EXCLUSION OF THE RIGHT TO UNILATERAL TERMINATION OF THE AGREEMENT

The right to terminate the sales contract is not allowed in the cases provided for in the Consumer Protection Act.