Terms and conditions
TERMS AND CONDITIONS
BASIC INFORMATION ABOUT THE SELLER
Name of the webshop : Chip -Top
Full name of the company: INTERIJERI TIČINOVIĆ, limited liability company for interior design, tourist agency
Abbreviated company name: INTERIJERI TIČINOVIĆ d.o.o.
Headquarters: Glavice 640 A, Sinj 21230, Croatia
Office address: Brnaze 196A, Sinj 21230, Croatia
Entered in the court register of the Commercial Court in Split, number Tt-22/4533-2, MBS: 060382402
OIB: 40065985738 | VAT: HR40065985738
Business bank and giro account number IBAN:
OTP BANKA HRVATSKA DD, Ulica Domovinski rata 61, Split. IBAN: HR0324070001100552202, BIC / Swift : OTPVHR2X
Basic capital: HRK 20,000.00 / EUR 2,654.46 (fixed conversion rate 7.53450)
Owners: Dražen Tičinović – member of the company; Alen Dolić – member of the society; Toni Tičinović – member of the society
Board and authority for representation: Dražen Tičinović – board member, director, represents the Company individually and independently
Info phone number: +385 95 503 2604
Email address: info@chip-top.com
GENERAL INFORMATION
The web store https://chip-top.com is intended for the sale of a wide range of tools, machines, chips, electronics and accessories to end customers. The web store is intended for individuals and legal entities.
The conclusion of sales contracts through the web store https://chip-top.com is regulated in accordance with legal provisions, taking into account in particular the principles and provisions of directives and regulations of the European Union. The conclusion of a contract through the web store https://chip-top.com represents the conclusion of a contract at a distance.
These terms of use also represent a pre-contractual notification when a purchase contract is concluded by a consumer, i.e. any natural person who enters into a legal transaction or operates on the market outside of his trade, business, craft or professional activity, and if the contract is concluded between a trader and a consumer within the framework of an organized system selling or providing a service without the simultaneous physical presence of the trader and the consumer in one place, whereby one or more means of remote communication are exclusively used until the moment of concluding the contract and for concluding the contract.
Means of remote communication are all means that can be used to conclude a contract at a distance without the simultaneous physical presence of the trader and the consumer, such as the Internet and electronic mail.
The content of the web store https://chip-top.com is available in English, Croatian and German. The official language for concluding sales contracts is Croatian. Croatian law applies to concluded sales contracts.
If you have additional questions or ambiguities related to the General Terms and Conditions, you can contact the email address info@chip-top.com
Users agree not to use the web store in a way that harms authors or third parties, and accept all risks of using the web store and services.
The content of the web store https://chip-top.com is protected by copyright. Changing, lending, selling or distributing the content is possible only with our prior written permission.
We enable the use of the web store in the best possible way. This includes: monitoring the operation of the server, expansion of capacity according to the number of users, support for users and elimination of possible errors and problems in the operation of the system. We do not assume responsibility for any problems in the operation of the web store, and we cannot guarantee that the use of the web store will not be interrupted or temporarily unavailable.
We reserve the right to amend or supplement the General Terms and Conditions at any time. Changes come into force on the day of publication on the website https://chip-top.com. The general terms and conditions of business are delivered via e-mail in PDF format. The General Terms and Conditions of Business, which were sent by e-mail in PDF format, are binding.
We reserve the right at any time and without prior notice to change, supplement or terminate any part of our business, which includes this web store, or any of its parts, services, sub-sites or services provided through them. The right in question includes, but is not limited to, changing the time of availability of content, availability of new data, method of transmission.
It is the duty and obligation of the user to use the web store in accordance with positive regulations and general moral and ethical principles. We have the right to control the content of the web store at any time in order to ensure compliance with the General Terms and Conditions and positive regulations.
MAIN FEATURES OF THE PRODUCT
The customer familiarizes himself with the main features of the product on the web store https://chip-top.com , which reserves the right to change information, including product prices and promotional offers, without prior notice. Along with the product image, there is a description of the product’s main features and its price including VAT.
TERMS OF PURCHASE
In order to be able to view your orders through the web store https://chip-top.com, you must first register as our user.
You can browse the articles through the menu, which is divided into categories, or by using the search engine.
After reviewing the offer and when you decide to order the item, click on the “Add to cart” button, and the product will be added to the cart. You can view the contents of the basket by clicking on the icon with the number of products in the basket, and by selecting “View basket” in the navigation bar of the website.
The shopping cart provides you with information about the total quantity of items, the total price of the items and the quantity of individual items, as well as shipping costs.
After choosing the ” Go to payment” option, you will have the option of choosing between delivery to the user’s address or to another desired address. After that, you can choose one of the offered payment options and press the “Order” button. Also, when you have completed all the above steps, you will receive an order confirmation by e-mail with basic information about your order.
IN GENERAL
These conditions determine the procedure for ordering, payment, delivery and complaints of products offered on the web store https://chip-top.com. The customer is responsible for the accuracy and completeness of the data entered during the purchase process. By ordering the product through the web store https://chip-top.com, you accept all the conditions shown below.
The purchase can be made with the customer’s confirmation that he has understood the General Terms and Conditions and that he accepts them. Shopping is possible 24 hours a day, 7 days a week. We are not responsible for the costs of using computer equipment and telecommunications services required to access the service.
Only their legal representatives can request the purchase of products in the name and on behalf of minors or persons deprived of business capacity (completely or partially).
The purchase is made by ordering the available products, which the customer chooses based on the photo and basic description. The purchase is made in a few simple steps in the comfort of the customer’s home, from anywhere in the world.
ACCURACY OF CONTENT
In our web store, we always try to display the descriptions and photos of the offered products as accurately as possible. Despite our efforts, it may occasionally happen that certain products do not have a photo or that there are certain minor errors or discrepancies. We will try to fix all of the above as soon as possible.
PRODUCT AVAILABILITY
We regularly monitor and match data on product availability with the state of our warehouse. However, it can sometimes happen that a product is displayed in the webshop, even though it is no longer in stock. In such a case, we will inform you about it as soon as possible after receiving the order, and you can change it, cancel it or wait for the product to be available again.
PRICES
All listed prices are shown in euros (EUR). VAT is included in the price.
The price of goods is determined for each product individually. The process of entering the price on the page for each product is subject to multi-level control, but regardless of this, there is a possibility of error because it is a human factor, and by the nature of things, it cannot be an automatic entry.
The price on the webshop may differ from the price of the same product in branches.
ORDERING
All products offered through this webshop are available for delivery worldwide and can be ordered in one of the following ways:
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- through the web shopping cart
- by e-mail info@chip-top.com
- by phone +385 95 503 2604,
- If you have any questions regarding the correct choice of an individual product, you are free to contact us via e-mail address: info@chip-top.com or phone number +385 95 503 2604. Our employees are always happy to help you and will provide you professional counseling.
PAYMENT
You can pay for your order once, in installments or upon receipt of the shipment. Choose the method that suits you best.
We enable you to purchase selected products by paying in the following ways:
Cash payment upon receipt of shipment
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- The cash on delivery option allows you to pay the order amount during delivery to the specified address, only when you see the goods in front of you. Payment is made in cash to the delivery person at the time of delivery.
Card payment (online WSPay )
One-time (Maestro, MasterCard, VISA, Diners, Discover cards);
and the possibility of payment in installments:
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- in installments of up to 12 installments with MasterCard of OTP Bank
- in installments of up to 12 installments with Maestro cards of OTP Bank
- in installments of up to 12 installments with Visa cards of OTP Bank
- in installments of up to 12 installments with Visa cards of Erste Bank and cards of the MB+ group
- in installments up to 24 installments with Visa Privredna banka Zagreb cards (Visa Inspire , Visa Premium)
- in installments up to 24 installments with Visa Zagrebačka banka cards (Visa Business / Visa Debit )
- in installments up to 36 installments with MasterCard Zagrebačka banka cards (MasterCard standard, MasterCard gold , MasterCard go , MasterCard platinum )
- in installments of up to 36 installments with Maestro cards of Erste Bank and cards of the MB+ group
- in installments of up to 36 installments with Diners Club cards of Erste Bank and cards of the MB+ group
* The minimum amount for installment payment is EUR 10.00 , and the maximum amount is EUR 8,000.00 . (ZABA).
* The minimum amount for installment payments with Maestro, Mastercard and Visa cards is EUR 30.00 . (ERSTE, MB+).
Payment with additional payment methods such as Aircash , Google Pay , KEKSPay , PayCek , PayPal
Fast, simple and safe, without overwriting the card data.
Once you make a payment and after you have ” pre-authorized “, all future payments will be made by direct debit.
The web store https://chip-top.com uses the WSPay system for online payments.
WSPay is a secure system for online payments, real-time payments, credit and debit cards and other payment methods. WSPay provides customers and merchants with secure entry and transfer of entered card data, which is also confirmed by the PCI DSS certificate that WSPay has. WSPay uses an SSL certificate of 256-bit encryption and TLS 1.2 cryptographic protocol as the highest level of protection when entering and transferring data.
Payment via transaction account / Burmese payment / payment to the account
When choosing this payment method, after confirming the order, you will receive instructions with all the information necessary for payment, including the account number to which you should pay the value of the order. You can then make the payment using internet banking or the way you normally pay your bills – through the bank, post office, Fine or similar.
After receiving the payment, we will start processing your order. As the dates of order creation and payment receipt may differ, it is possible to move the delivery date.
DELIVERY OF ORDERS
For goods ordered through this web store, we offer our customers the option of delivering the goods to their address by our employees or external partners.
If it happens that the ordered product is not available for download, we will inform you when it will be available and about the delivery date of the product via our employees or external partners.
Delivery to the desired address
Delivery of orders is not charged either in Croatia or outside Croatia, it is free for the entire world. Delivery is possible all over the world, and we deliver shipments through our partner DPD.
For all information related to the status of your package, arranging delivery or information on delivery dates, you can visit the website of our partner DPD.
If you have chosen delivery as an option, we will deliver the products to you mostly within one to three working days of your order or after recording receipt of payment if you pay by offer (it may take a day or two depending on the bank). Exceptions are islands and places that do not support daily delivery, and where delivery is possible according to the delivery schedule and the order of goods from external suppliers. Due to the greater demand for delivery (due to the larger dimensions of the product), the delivery time for white goods products in most cases takes three to seven working days. Delivery is made on working days from Monday to Friday.
When sending the order, we will send you an e-mail with a notification about the shipment and the expected delivery date.
When picking up the product when the delivery is made to the desired address, you are obliged to present a valid identity card to our employee or courier, at his request, and in order for him to be convinced of the identity of the recipient, and to sign the delivery note or delivery note, which will constitute proof of the completed delivery .
With your signature upon collection, you confirm that you have collected the package (or packages) in an undamaged condition. After you have collected the package, the delivery service is not responsible for any complaints, damage or reduction of the contents of the collected package, except with proof that the damage did not occur after delivery.
If you do not pick up the product or refuse to pick up the product without a valid reason, we reserve the right to demand compensation for the costs of handling, transport and other possible costs.
MATERIAL DEFECTS
We are responsible for material defects of the product.
There is a disadvantage:
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- if the thing does not have the necessary properties for its regular use or for traffic,
- if the thing does not have the necessary properties for the special use for which the buyer acquires it, which was known to the seller or should have been known to him,
- if the thing does not have properties and characteristics that are explicitly or tacitly contracted, i.e. prescribed,
- when the seller has delivered a thing that is not equal to the sample or model, unless the sample or model is shown for information only,
- if the item does not have properties that normally exist in other items of the same type and which the buyer could reasonably expect based on the nature of the item, especially taking into account the public statements of the seller, manufacturer and their representatives about the item’s properties (advertisements, labeling of items, etc.).
- if the item is improperly assembled, provided that the assembly service is included in the fulfillment of the sales contract,
- if improper assembly is due to deficiencies in the assembly instructions.
The buyer is obliged to inform the seller about the existence of visible defects within two months from the day he discovered the defect, and at the latest within two years from the transfer of risk to the buyer. When, after receiving the item by the buyer, it turns out that the item has a defect that could not be detected during a normal inspection when taking over the item, the buyer is obliged, under threat of loss of rights, to notify the seller of this defect within two months from the day the defect discovered.
In the event that the replacement or repair is impossible to perform or involves disproportionate costs, Interijeri Tičinović d.o.o. reserves the right to refuse them.
The seller is not responsible for defects that appear after two years have passed since the item was handed over. The rights of the buyer who timely informed the seller about the existence of a deficiency expire after the expiration of two years, counting from the day of sending the notification to the seller, unless the buyer was prevented from realizing them due to the seller’s fraud.
If the existence of a material defect is determined, the seller may have one of the following obligations, all in accordance with the provisions of the Law on Obligatory Relations according to the consumer’s choice:
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- elimination of deficiency,
- delivery of another product without defects,
- price reduction.
The buyer can terminate the contract only if he has previously given the seller a subsequent appropriate term for the fulfillment of the contract.
The buyer can terminate the contract even without leaving a subsequent deadline if the seller, after notifying him of the defects, has informed him that he will not fulfill the contract, or if it is obvious from the circumstances of the specific case that the seller will not be able to fulfill the contract even in the subsequent deadline, as well as in the case where the buyer, due to the seller’s delay, does not can achieve the purpose for which he concluded the contract.
If the seller does not fulfill the contract in the subsequent period, it is terminated according to the law itself, but the buyer can keep it if he declares to the seller without delay that he keeps the contract in force.
If the defect or defect is not adequately removed by repair or replacement, the consumer has the right to a price reduction or termination of the contract (refund), unless it is a minor defect in the goods.
When the buyer is a legal entity, the rules on material deficiency prescribed by the Obligatory Relations Act apply to him.
WARRANTIES
The warranty, technical instructions, assembly instructions and instructions for use are attached to the product that has the specified documentation.
If the product has a warranty and the product shows a defect within the warranty period, the buyer is obliged to contact the seller on the phone +385 95 503 2604 or via e-mail info@chip-top.com.
If you have any questions or need any clarification, please contact us at +385 95 503 2604 or by e-mail: info@chip-top.com.
RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT
You can unilaterally terminate the contract within 14 days without giving a reason.
The period of 14 days begins to run from the day when the product is handed over to the consumer or a third party designated by the consumer, who is not the carrier.
If the consumer orders several pieces of products in one order that should be delivered separately, that is, if it is a question of goods that are delivered in several pieces or in several shipments, the 14-day period begins to run from the day when the consumer or a third party specified by the consumer, and which is not the carrier, handed over the last piece or the last shipment of the product.
If a regular delivery of goods is contracted for a certain period, the 14-day period begins on the day when the first piece or the first shipment of the product is handed over to the consumer or a third person designated by the consumer, who is not the carrier.
If the consumer is not informed about the right to terminate the contract, the right of the consumer to unilaterally terminate the contract ends after 12 months from the expiration of the 14-day period.
If the seller has provided the consumer with a notice of the right to terminate the contract within 12 months, the right to unilaterally terminate the contract ends at the end of the 14-day period from when the consumer received that notice.
EXERCISE OF THE RIGHT TO UNILATERAL TERMINATION
In order for the consumer to exercise the right to unilaterally terminate the contract, he must notify the seller in writing of his decision to unilaterally terminate the contract before the expiry of the 14-day period, by an unequivocal statement sent by mail to the address of the headquarters Glavice 640 A, Sinj 21230, Croatia or by electronic mail to the address: info@chip-top.com, in which he will state his first and last name, address, telephone number or e-mail address, and he can also, at his own choice, use the form for unilateral termination of the contract found here.
REFUND
If the consumer unilaterally terminates this Agreement, the seller will return the money received from him. We are not obliged to reimburse additional costs resulting from the consumer’s explicit choice of a type of transport that is different from the cheapest type of standard transport offered by the trader.
The refund will be made in the same way the consumer made the payment. In the event that the consumer agrees to another way of returning the paid amount, he will not bear any costs in relation to the return.
RETURN OF GOODS
In case of cancellation of the contract, the consumer is obliged to return the product at his own expense within 14 days from the cancellation of the contract, undamaged, in the original packaging, to the branch office of Interijeri Tičinović d.o.o. at the address Glavice 640 A, Sinj 21230, Croatia, in the period from 8:00 a.m. to 4:00 p.m. :00 h, Monday-Friday, with prior notice to e-mail info@chip-top.com.
If the consumer sends the goods by post, he bears the direct costs of returning the goods.
It is considered that the consumer has fulfilled his obligation to return the goods on time if he sends the goods or hands them over to the seller or a person authorized by the seller to receive the goods before the expiry of the deadline.
The consumer is responsible for any decrease in the value of the goods resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.
In order for the consumer to determine the nature, characteristics and functionality of the goods, he can handle the goods and inspect the goods exclusively in the way that is customary when buying goods at the seller’s premises. The goods that the buyer intends to return within 14 days may not be modified, used, or undertaken in particular any actions that may not be undertaken in the physical branch of the seller, as well as those that would reduce the value of the goods.
In the event of a decrease in the value of the product as a result of handling the product, the seller will be charged from the amount of the purchase price received in the proportion of the decrease in the value of the goods according to his own assessment, taking into account the objective criteria of each individual case.
EXCLUSION OF THE RIGHT TO UNILATERAL TERMINATION OF THE AGREEMENT
The right to terminate the sales contract is not allowed in the cases provided for in the Consumer Protection Act.
NOTICE ON THE MANNER OF WRITTEN COMPLAINT BY THE CONSUMER
All complaints in accordance with Article 10 of the Consumer Protection Act can be sent by email to info@chip-top.com or by mail to the address of the headquarters.
In order for Interiera Tičinović d.o.o. to respond to a consumer’s written complaint that was not sent by e-mail, consumers are asked to provide accurate information about their first and last name and the address to which the response will be delivered.
The answer to the consumer’s complaint is legally required to be given in writing by Interijera Tičinović d.o.o. within 15 days from the date of receipt of the complaint.
In the event of a possible dispute, Interijeri Tičinović d.o.o. and the consumer will try to resolve the dispute amicably, and if this is not possible, the competent court in the Republic of Croatia will be competent in terms of actual and local jurisdiction, applying Croatian law.
The resolution of disputes is possible before the Court of Honor of the HGK or other centers for conciliation.
Consumer disputes can be resolved through the ODR platform of the European Commission https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR.
Disposal of waste electrical and electronic devices
Removal and disposal of EE waste The customer can find on these pages and order free removal of all types of EE waste in the entire territory of the Republic of Croatia. Customers can also bring EE waste to our office at Glavice 640 A, Sinj 21230, Croatia.
